KidBase Support
Need help, found a bug, or have an idea? Email us and a real person will reply, usually within two business days.
To help us fix a problem quickly, please include your device model, your iOS version, and the KidBase version. You can find the version at the bottom of the Settings tab in KidBase. Please don't send us your child's health details. We don't need them to help.
Family Sharing
How do I invite my partner?
- Open the Settings tab and select the child you want to share.
- Tap Family Sharing, then Invite Family Member.
- Choose how to send the invitation, such as Messages or Mail.
- Your partner taps the link on their iPhone or iPad. KidBase opens and the child appears after iCloud finishes syncing.
The invitation isn't working
- Both of you must be signed in to iCloud in the Settings app.
- Both of you need KidBase installed and updated to the latest version from the App Store.
- The person you invite must open the link on a device signed in to the Apple Account the invitation was sent to.
- Give it a minute on a good connection. The first sync can take a little while if there are many photos.
- If it still doesn't appear, open KidBase on both devices, then send a new invitation from Manage Sharing.
How do I stop sharing?
Open the child's Family Sharing screen and tap Stop Sharing. The people you invited lose access on their next sync. Nothing is deleted from your copy. You can also remove a specific person from Manage Sharing.
Someone shared a child with me. How do I remove them?
In the Settings tab, swipe left on the child and tap Remove. This clears the child from your device only. Nothing is deleted from the parent who shared it.
Sync and backups
My data isn't showing on my other device
Make sure both devices are signed in to the same iCloud account and have KidBase installed. Open the app on both and wait a moment. If Settings in KidBase says "iCloud sync is off", restart the app.
How do I back up my data?
Go to Settings → Backup & Restore and export a backup file. Save it to Files, AirDrop it, or keep it anywhere you like. KidBase also keeps a daily snapshot on your device for the last seven days, without photos.
Will restoring a backup overwrite my data?
No. Restoring only adds records that aren't already in the app, and it fills in empty profile fields. It never deletes or replaces what you have.
Features
How do voice commands work?
Tap the microphone on the home screen and say something like "log a wet diaper" or "start a nap". Speech is recognized on your device. You can also use Siri, for example "Log a diaper in KidBase".
Why don't I see AI insights?
AI insights use Apple Intelligence, which runs on your device. They appear on iPhone and iPad models that support Apple Intelligence, once you've logged a few days of activity. Everything else in KidBase works on any supported device.
How do I get leap reminders?
Open the Leaps tab and allow notifications when asked. KidBase reminds you three days before each developmental leap, based on your child's birth date. You can turn reminders off in Settings → Preferences.
How do I switch to ounces, inches and pounds?
Go to Settings → Preferences → Measurements and choose US or Metric. Everything you've already logged converts automatically.
How do I add the widgets?
Touch and hold your Home Screen, tap Edit, then Add Widget, and search for KidBase. There's a sleep timer widget and a next-nap widget.
Can I track more than one child?
Yes. Add a child from the Settings tab, and switch children by tapping the child card on the home screen.
Deleting data
To delete one child and all of their records, swipe left on them in the Settings tab. To remove everything, delete the app, then remove KidBase's iCloud data in the Settings app: tap your name, then iCloud, then Manage Account Storage, then KidBase.
Tips
Tips are optional, one-time purchases that support development. They don't unlock anything, so there's nothing to restore on a new device. For refunds, visit reportaproblem.apple.com.
Requirements
iPhone or iPad with iOS 18 or later. Family Sharing and sync require an iCloud account. AI insights require a device that supports Apple Intelligence.